Shipping policy

# Shipping Policy — Honey Links --- ## 1. In-Person Services Permanent Jewelry, Piercing, and Workshop/Charm Bar experiences are delivered in person at our Jeddah locations or via our Home Service option. These services are not shipped, as they require in-person fitting and application. --- ## 2. Ready-to-Wear Online Orders For Ready-to-Wear jewelry purchased through our online store: - **Processing time:** Orders are processed and prepared for dispatch within our standard handling timeframe, which will be communicated upon checkout or via WhatsApp. - **Delivery time:** Once dispatched, delivery timeframes are determined and estimated by our third-party shipping courier, and may vary depending on your location, courier availability, traffic, weather conditions, or other circumstances outside of our control. Honey Links is not responsible for delays caused by the shipping courier once the order has been handed over for delivery. - **Estimated delivery windows** shown at checkout (if any) are provided by the courier as an estimate only and are not a guaranteed delivery date. - **Shipping fees:** Shipping costs are calculated at checkout based on your location and order value. - **Order tracking:** Once your order is dispatched, you will receive a tracking link via WhatsApp or email (if available through our shipping partner) so you can follow up directly with the courier regarding delivery status. --- ## 3. Home Service Delivery For customers booking our Home Service for Permanent Jewelry or other experiences: - Home Service availability and scheduling are confirmed directly via WhatsApp. - A deposit may be required to confirm Home Service bookings, as outlined in our Return & Warranty Policy. --- ## 4. Delays Delivery timeframes are managed by our shipping courier and are outside of Honey Links' direct control. Delays may occur due to courier logistics, weather conditions, traffic, customs (for certain areas), or high-demand periods such as holidays or promotional events. We are not liable for delays once the order has been dispatched to the courier, but we will gladly assist by following up with the courier on your behalf if needed. --- ## 5. Lost or Damaged Items If your order arrives damaged or does not arrive within the expected timeframe, please contact us via WhatsApp with your order number so we can assist you promptly. --- ## 6. Contact Us For any shipping-related questions, please reach out to us via WhatsApp or through our Contact page.