Refund policy

Return, Exchange & Warranty Policy — Honey Links --- 1. Permanent Jewelry Because this service involves welding the piece directly onto the customer's body, in person, with the customer's full approval of fit and design before installation, Permanent Jewelry pieces: - **Cannot be refunded or exchanged for cash** after installation, as this is a customized service completed with the customer's explicit in-person approval. - Fit and design are reviewed and approved by the customer before final welding. Honey Links is not responsible for a change of mind after installation. ### Color Guarantee - We guarantee the color will not change or fade for **two (2) ye ars** from the date of installation, under normal use. - This guarantee **does not cover** damage from misuse, such as exposure to harsh chemicals (chlorine, direct perfume contact, cleaning products, etc.), excessive friction, or prolonged exposure to salt water/pools without proper care. ### Re-Welding (If the Piece Opens) - If the piece opens **within the first two weeks** of installation, Honey Links will re-weld it **free of charge**, provided the original piece is brought back in full. - After two weeks, re-welding will incur a small fee depending on the piece. - **If the piece is completely lost**, this is not covered under warranty, and a new piece must be purchased and installed from scratch. - This warranty is **valid for the original purchasing customer only** and is non-transferable. The original invoice or order number is required to claim the warranty. ### Welding Customer-Provided Pieces If a customer requests welding service on a piece she has brought from an outside source (another store, a family heirloom, etc.): - This service is provided at the customer's explicit request, and the customer will be asked to confirm that the piece is her own property and in the condition presented at the time of service. - **Honey Links is not responsible for any pre-existing defects** in the piece (such as overly thin chains, unsuitable metal for welding, or prior damage) that may result in breakage or weakening after installation. - If damage occurs to the piece during the welding process due to a clear technical error by our technician (and not due to a pre-existing weakness in the piece), Honey Links will assess the situation and compensate the customer fairly based on the estimated value of the original piece, or repair it at our expense if possible. - Customers are strongly encouraged to have any outside piece inspected by our technician before approving the service. Honey Links reserves the right to **decline welding** on any piece assessed as unsuitable or at high risk of damage during the process. --- ## 2. Metal & Pricing Differences (Sterling Silver / Gold Plated / 18K Gold) - Prices for **18K Gold** pieces differ significantly from **Sterling Silver 925** and **Gold Plated** pieces. - If a customer requests an exchange to a higher-priced metal, the **full price difference must be paid**. - If exchanging to a lower-priced metal (for eligible Ready-to-Wear items only), the price difference **will not be refunded in cash**; instead, it will be issued as **store credit** for future use. --- ## 3. Ready-to-Wear Items - Ready-to-wear (non-customized) items may be exchanged or returned within **7 days** of purchase, provided that: - The item is unused and in its original, undamaged condition (no scratches or signs of wear). - The original invoice or order number is provided. - The item is repackaged as received. --- ## 4. Piercing Services - For health and safety reasons, **piercing services and any jewelry used during the procedure are final and cannot be returned or exchanged** once the service is completed. --- ## 5. Workshop / Charm Bar - Pieces assembled per the customer's own selection of charms and chain are considered a customized product and are therefore **non-refundable**, except in the case of a clear manufacturing defect identified immediately upon receipt. --- ## 6. Bookings & Deposits — Private Events & Special Appointments - A **deposit** is required to confirm bookings for special appointments or Private Events. - **Deposits are non-refundable** in the event of cancellation by the customer, or a no-show without prior notice of at least [24/48 hours — please confirm your preferred timeframe]. - If the customer wishes to reschedule (rather than cancel), the deposit may be transferred to a new date, provided notice is given at least [24 hours] before the original appointment. - If Honey Links cancels or is unable to provide the service, the deposit will be fully refunded or transferred to a new date, at the customer's preference. --- ## 7. General Notes - All return, exchange, or warranty requests are handled directly via WhatsApp, with the invoice and supporting photos (if applicable) attached. - Honey Links reserves the right to assess each case individually in a manner that protects the rights of both parties. - This policy is subject to change without prior notice. The version in effect at the time of purchase or booking applies. --- **For any questions about returns, exchanges, or warranty, please contact us via WhatsApp.**